Q: where do i pick up the rentals i have reserved?

A: If you have rentals reserved with us, then you will have received a detailed email laying out many details about our policies for Will-Call pick up/drop off approved times, appropriate vehicle types, location for pickup/drop off, and more. We are located at 5961 Pinehurst Ave, Chattanooga, TN 37421. Visits are by appointment only, so refer to your email communication to confirm you are arriving within the scheduled appointment times.

Q: Do you have a show room we can visit?

A: At this time, we do not have a showroom! This is one of the reasons we have worked hard to make our website a virtual warehouse of sorts where all of our rentals are pictured and priced. If you have any further questions about items that can’t be answered from looking through our website, then feel free to reach out!

Q: I found exactly what I was looking for! How do I reserve it?

A: We're so glad! Because many of our items are unique, they ought to be reserved as early as possible. To get the reservation process started, we have a short questionnaire for you to fill out, and then we will get back to you promptly with availability information.  

Q: How long can I rent pieces for? 

A: Our prices are based off a rental period of 1-3 days. If you need more time, just let us know.

Q: Do you deliver?

A: We do offer delivery and retrieval services within a 60 mile radius! Must meet $500 rental minimum to qualify for delivery services. Fee based on mileage and the size of the load.  Some items require delivery, but others can be picked up at our location in Chattanooga, TN if you prefer - we’ll just need to make sure you have an appropriate covered/enclosed vehicle and supplies (blankets, straps, etc.) to ensure they can be safely transported. Our delivery/retrieval service fees are based on mileage and size of the load, so shoot us an email if you'd like more info!

Q: can i pick up the rentals myself to avoid a deliver fee?

A: We do have the Will-Call option where clients pick up/drop off from our location in Chattanooga, TN (5961 Pinehurst Ave - pickups/drop offs by appointment only). Some rental items require delivery services (large furniture items, bars, etc.), but many other rentals work great with the Will-Call option. For a typical weekend wedding, pick ups are Fridays between 9AM-12PM, and drop offs are Mondays between 9AM-12PM (we are closed Saturdays/Sundays and are not available for pickups/drop offs over weekends). For more details, reach out to us at thecopperquail@gmail.com!

Q: Do you ship your rentals? 

A: We do not ship our rentals. Rentals can be picked up/dropped off from our location in Chattanooga, TN, or they can be delivered if within a 60 mile radius (fee based on mileage and the size of the load) when you meet our $500 rental minimum to qualify for delivery services.

Q: how does reservation and payment work?

A: We require a 50% non-refundable deposit to be paid in order to reserve our one-of-a-kind pieces for your special date. The remaining 50% will be due 30 days prior to your event.

Q: Do I have to return tableware items cleaned?

A: We provide all of our dishwares clean and ready to use. After use, rentals must be thoroughly wiped or rinsed to remove all food residue, then placed carefully back into their containers as they were received. Flatware must be rinsed and dried to avoid rusting. Goblets must be rinsed and placed in their containers upside down. Extra cleaning charges will be incurred for not adhering to these guidelines.

Q: Oops, we broke something! What now?

A: Things like that happen from time to time. A 10% wear and tear fee is charged on every invoice to cover basic wear and tear, but if any piece is broken, severely damaged, or missing upon return, you will be charged the cost of replacement or repair for that item in addition to the 10% fee. This is usually three to four times the rental cost of an item, but it varies per item. You will be billed for this amount separately.

Q: Does tcq have any career opportunities?

A: Yes! Particular opportunities will be listed here. If you are interested in more details, email your resume to thecopperquail@gmail.com.